Frequently Asked Questions
Everything you need to know about your Heart Melting experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the domestic region. International orders may take 10-21 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products ethically sourced?
At Heart Melting, we prioritize quality and integrity. We work closely with vetted suppliers who adhere to fair labor practices and sustainable manufacturing standards.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service team.