Returns & Exchanges

At Heart Melting, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original condition. If your order doesn't melt your heart, we are here to make it right with a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a prepaid shipping label and return authorization code.

• 2.
  Package Your Items

  Carefully place the unused items in their original packaging, ensuring all tags and protective materials are intact to qualify for a full refund.

• 3.
  Ship It Back

  Affix the provided shipping label to your package and drop it off at any authorized carrier location or schedule a free pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.